Contact Godrej Capital Personal Loan Customer Care
Need assistance with your personal loan? Godrej Capital personal loan customer care is here to help with loan applications, EMI payments, repayment schedules, statements, account-related queries, service requests and general support. Our dedicated team strives to provide timely assistance and seamless customer experience. You can contact us through our customer care number or email support channel for prompt resolution of your concerns. It is advisable to keep your loan account details handy to help us serve you faster. For unresolved concerns, customers can also use our structured grievance redressal mechanism to escalate their query through the appropriate channels.
| Contact Channel | Details |
| Personal Loan Customer Care Number | 022-68815555 |
| Working Hours | Mon-Sun, 9:00 AM to 6:00 PM (except national holidays) |
| Email Support | customercare@godrejcapital.com |
Personal Loan Grievance Redressal Process
At Godrej Capital, customer satisfaction remains a priority. If your concern is not resolved through the personal loan customer care team, you may escalate it through the grievance redressal framework. Customers are encouraged to first contact Level I support and allow reasonable time for resolution. If the response is not satisfactory, the matter may be escalated to higher levels as detailed below.
Each escalation level is designed to ensure fair review and timely resolution of complaints. Customers should provide their Loan Account Number, registered contact details and previous complaint reference number, where available, to enable efficient handling of the request.
| Level | Contact Details |
| Level I |
Call us on 022-68815555 or Email to customercare@godrejcapital.com (From Monday to Sunday, 9:00 AM to 6:00 PM) Visit the website- www.godrejfinance.com Write a letter addressed to: Customer service Team, Godrej Finance Limited, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India |
| Level II |
If you have not received a satisfactory response for your grievance within 7 working days, please reach out to our Grievance Redressal officer Name: Ashpreet Kaur Designation: Grievance Redressal Officer E-mail ID.: grievance.redressal@godrejfinance.com Telephone no.: +91 8045695305 Address: Godrej Finance Limited, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India |
| Level III |
If you have not received a satisfactory response for your grievance within 15 working days, please reach out to our Principal Nodal Officer Name: Sonal Kumar Designation: Principal Nodal Officer Email: nodalofficer@godrejfinance.com Contact No: +91 8047168295 Address: Godrej Finance Limited, 9th Floor, Godrej One, Pirojshanagar, Vikhroli East, Mumbai, 400079, Maharashtra, India |
| Level IV RBI Ombudsman (In case no response within 30 days of Complaint OR within 90 days of the response where complaint is rejected wholly/partly and customer remains dissatisfied with response) |
Complaint Redressal Cell of RBI Online mode for Complaint/Appeal: https://cms.rbi.org.in Contact details of Centralised Receipt and Processing Centre (CRPC) Email ID: crpc@rbi.org.in Address: Centralised Receipt and Processing Centre(CRPC),Reserve Bank of India, 4th Floor, Central Vista, Sector 17, Chandigarh – 160017 Toll Free No.–14448 (From Monday to Saturday, 8:00 AM to 10:00 PM) |
| Complaints pertaining to Insurance – Corporate Agency |
Grievance Redressal Cell of the Insurance Regulatory and Development Authority of India General Manager Insurance Regulatory and Development Authority of India (IRDAI) Policy holder’s protection & Grievance Redressal Department – Grievance Redressal Cell. Sy. No. 115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad – 500 032. Email: complaints@irdai.gov.in Bima Bharosa system - IRDAI Portal at https://bimabharosa.irdai.gov.in/ IRDAI Contact: Toll Free No. 155255 or 1800 4254 732. |
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