How to File a RERA Complaint Online: A Complete Guide

The Real Estate (Regulation and Development) Act establishes transparent standards for India’s housing market and offers homebuyers a clear path to seek relief. If you face delays in possession, misleading claims, quality defects or unfair charges, you can file a RERA complaint with your state authority through an online process. This guide explains the steps end to end, including eligibility, documents, fees, how to draft a strong application and how to track RERA complaint status after submission. Use it as a ready checklist so you can organise evidence and present your case effectively while keeping your Home Loan paperwork aligned.

Understanding RERA & When Should You File a RERA Complaint?

A RERA complaint is a formal application made to the state Real Estate Regulatory Authority seeking directions or relief under the Act. You may raise a RERA complaint when a promoter violates statutory obligations such as missing the committed possession date, changing sanctioned plans without consent, levying hidden charges, or failing to address quality defects identified during handover.

Buyers also approach the Authority for interest on delay, rectification of defects within the defect liability period, and for misrepresentation in advertisements and brochures. If you are dealing with an unresponsive developer or an unfair demand letter, filing a RERA complaint against builder provides a structured forum with timelines for response and adjudication. Keep your Home Loan sanction letter, disbursement schedule and payment receipts handy because authorities often review these to verify milestone-based payments and delay periods.

Also Read: Home Loan: All You Need to Know

Who Can File a RERA Complaint

RERA provides broad RERA complaint eligibility so affected parties can approach the Authority without procedural hurdles. If you are wondering **how to complaint in RERA, start by confirming that you fall into one of the eligible categories and have documents that link you to the unit and project. Most states allow online account creation and complaint filing by individuals as well as collective bodies. Banks and Home Loan co-applicants may be referenced for payment verification but the complainant is usually the allottee or legal heir.

• Homebuyers and registered allottees who have executed an agreement for sale or paid booking amounts
• Co-allottees or co-owners named in the agreement who share rights and obligations
• Legal heirs representing a deceased allottee with valid succession documents
• Resident welfare associations seeking relief for common issues affecting multiple allottees
• Co-applicants on a Home Loan who can demonstrate direct impact of delays or deficiencies

How to File a RERA Complaint Online - Step-by-Step Guide

Most states support RERA complaint online filing, which reduces paperwork and gives you a digital trail. Before you start, scan PDFs of the agreement for sale, payment proofs, and correspondence with the promoter. Draft a crisp issue summary that cites relevant clauses and calculates delay periods. If your case involves disbursals linked to construction stages, attach your Home Loan disbursement schedule and architect certificates so the Authority can map claims to milestones. Follow the steps below to raise a RERA complaint efficiently and to understand how to file complaints against builder in RERA with complete evidence.

1. Visit your state’s RERA website and find the online services section dedicated to complaints
2. Create an account or log in using your registered mobile number and email address
3. Select “Complaint Registration” and read the instructions on maintainability and fee
4. Choose whether you are approaching the Authority (Form A) for directions or the Adjudicating Officer for compensation related claims
5. Enter project name, RERA registration number, promoter details, unit details, agreement date, and committed possession date
6. Upload documents such as agreement for sale, payment receipts, demand letters, site photographs, emails, brochures, and any expert reports
7. Pay the applicable fee online through the portal using UPI, net banking, or card as specified by the state
8. Submit the complaint, note the acknowledgment number, and download a copy of the filed form for records and for sharing with your lender if required

Also Read: How RERA Benefits Homebuyers in India

RERA Complaint Format

A clear RERA complaint format improves readability for the Authority and ensures no essential fact is missed. When preparing the text, use short headings and chronological narration beginning with booking, agreement execution, scheduled possession, and subsequent events. State the relief sought precisely, such as interest for delay from the committed date until actual possession, rectification of defects, or refund with applicable interest. If you are unsure how to complaint in RERA regarding multiple issues, split them into numbered grounds with supporting evidence listed against each ground. Keep annexures numbered and reference them in the body so the Authority can navigate your file quickly.

• Complainant details: Name, address, contact, allottee number if any
• Promoter details: Legal name of company, registered address, authorised signatory if known
• Project particulars: registered project name, RERA registration number, tower and unit details
• Issue summary: Facts in brief covering delay, plan changes, hidden charges, misrepresentation or quality defects
• Relief sought: Possession with interest, refund with interest, compensation for defects, or directions for compliance
• List of evidence: Agreements, addendums, receipts, bank statements, photographs, emails and site inspection records

Documents Required to File a RERA Complaint Online

Compiling correct RERA complaint documents upfront shortens processing time and reduces the chance of adjournment. Attach the executed agreement for sale, registered addendums, payment receipts mapped to milestones and bank statements if required to validate transactions. Include photographs that show construction progress compared with promised timelines and any emails where commitments or revised dates were given. Brochures and advertisements are helpful when you allege misrepresentation. Keep identity proof and address proof ready because most portals request these when you submit the complaint and pay fees online.

• Agreement for sale and registered addendums
• All payment receipts and bank statements that match the disbursement schedule
• Demand letters and reminders exchanged with the promoter
• Construction photographs, engineer or architect reports, and site communication
• Project brochure, advertisement screenshots, and copies of sanctioned plans shared
• Government ID and address proof of the complainant, and Home Loan account details if relevant

RERA Complaint Fees - State-Wise Overview

Most states levy a nominal RERA complaint fee payable online at the time of filing. The amount typically ranges from ₹1,000 to ₹5,000 depending on whether you approach the Authority or the Adjudicating Officer. Always check the latest figure on your state portal before payment because fee heads and modes may differ. Keep the payment receipt safely with your case bundle and share it with your lender if your Home Loan file references the dispute for timeline extensions.

• Standard filing fee generally within ₹1,000–₹5,000 as published by the state Authority
• Separate fee may apply for compensation claims before the Adjudicating Officer
• Payment typically via UPI, card, or net banking on the portal with an instant receipt
• Concessions or exemptions, if any, are notified by the respective state and must be confirmed on the portal

How to Check Your RERA Complaint Status Online

After filing, track RERA complaint status to plan your attendance and submissions. Most portals provide a search tool labelled check RERA complaint status that displays hearing schedules, remarks, and orders. Use your acknowledgment number or registered mobile number to retrieve details. Download interim orders and compliance directions promptly so you can prepare affidavits or rejoinders on time. Maintain a folder that stores all status printouts, which is useful for Home Loan underwriting when explaining possession delays and revised possession dates.

• Visit the state RERA portal and open the complaint services section
• Select “Complaint Status” or equivalent link provided by the state
• Enter your complaint number or registered mobile number and captcha if asked
• View next hearing date, Authority remarks, uploaded replies, and final order once issued
• Download the status page and orders for your records and share with relevant stakeholders if needed

What Happens After Filing a RERA Complaint?

The RERA complaint process usually begins with a preliminary scrutiny of your filing followed by issuance of notice to the promoter. During hearings, both parties present documents and arguments, and the Authority may encourage settlement or direct specific actions such as interest payment or rectification. Orders are uploaded on the portal and are enforceable, subject to appeal timelines. If either party is aggrieved, they can approach the Appellate Tribunal within the prescribed period. Keep monitoring the portal for compliance updates and ensure that any monetary relief is credited as ordered.

• Preliminary scrutiny and registration of the complaint by the Authority
• Notice to promoter and scheduling of hearing dates
• Filing of replies, rejoinders, and submission of additional evidence as directed
• Pronouncement of order which may include interest, refund, compensation, or directions for compliance
• Right to appeal to the Real Estate Appellate Tribunal within the statutory period

Common Reasons Why RERA Complaints Get Delayed

Many cases slow down because essential facts are not presented clearly at the outset. Errors in project numbers, incomplete evidence, or contradictory timelines force additional hearings and adjournments. Some delay is also attributable to authority caseloads, but well prepared filings tend to move faster. Create a master index of annexures and align your payment and possession chronology with bank statements and Home Loan disbursals so the narrative is consistent.

• Incomplete documentation or unreadable scans that obscure key clauses and dates
• Incorrect builder names, addresses, or project registration numbers that complicate service of notice
• Missing evidence such as payment proofs, demand letters, or site photographs
• Authority backlog and multiple adjournments when parties are not ready with documents

Final Thoughts

RERA gives homebuyers a straightforward path to enforce promises made at the time of booking and agreement. Organised records, a clear issue summary, and timely online filing improve the likelihood of quick, effective relief. Keep every receipt, email, and construction update in one place, and refer to the portal frequently for status and orders. With most states strengthening digital services in 2026, filing online is simpler and faster, and your documentation also supports parallel actions such as Home Loan extensions or rescheduling if delays affect possession timelines. Clear linkage between your RERA complaint and Home Loan file helps lenders assess risk more accurately and support you with appropriate solutions.

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FAQs

Q.1. What is the fee to file a RERA complaint online?

A. The fee varies by state and forum. Most Authorities charge within the ₹1,000–₹5,000 band for standard filings payable online. Always verify the exact RERA complaint fee on your state portal before payment and retain the digital receipt as part of your evidence file.

Q.2. Can I file a RERA complaint without a lawyer?

A. Yes, individuals can file and appear in person. The portals are designed for self-service with guided forms. However, for complex claims such as compensation, seeking legal advice may help in drafting stronger grounds and organising annexures.

Q.3. How long does RERA take to resolve a complaint?

A. Timelines vary by caseload and complexity. Well documented cases that present facts chronologically and attach clear evidence typically see faster orders. Tracking RERA complaint status regularly helps you respond quickly to any directions and avoid adjournments.

Q.4. Can I file a RERA complaint against an unregistered project?

A. You can approach the Authority if the project should have been registered but is not, or if it falls under exemptions that are being misused. Provide evidence of advertisement, booking, and construction status to establish maintainability.

Q.5. What happens if the builder ignores the RERA order?

A. Non-compliance can attract penalties and recovery measures under the Act. Orders are enforceable, and Authorities may initiate action for continued default. Download the order and follow the enforcement steps described on your state portal.

Q.6. Are RERA complaints effective for delayed possession?

A. Yes, the framework provides remedies such as interest for delay, directions to complete construction, or refund with interest as applicable. Ensure your agreement, payment trail, and possession timeline are clearly presented to support the claim.

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